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(Login to > Settings > Mail Accounts > IMAP Access > Enable IMAP Access by clicking the checkbox). Log in to your Zoho Mail account to enable IMAP access.Enter the name of the shared mailbox, select Inbox as the folder type, and then click OK.Steps to Configure Zoho Mail account as IMAP in Outlook.Click File, click Open, and then click Other User's Folder.Select the shared account, and then click the minus sign (-) to remove it.In Outlook for Mac, click Tools > Accounts.Send On Behalf Set-MailboxSentItemsConfiguration -SendOnBehalfOfItemsCopiedTo SenderAndFrom Send As Set-MailboxSentItemsConfiguration -SendAsItemsCopiedTo SenderAndFrom If you prefer the messages to be saved in both the Primary and Shared mailbox Sent Items folders and you are running Exchange Server 2010 Service Pack 2 (SP2) RU4 or a later version, you can run one of the following Windows PowerShell commands depending on whether you use the Send As or Send On Behalf permission. Now, when an email is sent from the Shared mailbox, the message will be saved in the Sent Items folder of the Primary mailbox. Select the correct account, and then click OK.Ĭlick OK, and then close the Accounts window.Īllow for time for the shared account to appear in the folder list in Outlook for Mac 2011.

You don't have to be a delegate for the shared account in order to add it here, you only need permissions to access this mailbox.Įnter the alias of the Shared Account, and then click Find. In Outlook for Mac, click Tools > Accounts. If you run Exchange Server 2010 or Exchange Server 2007, the following workarounds are applicable. This issue was resolved in Cumulative Update 5 for Exchange Server 2013.Īfter you install this cumulative update, the messages will be saved in the Sent Items folder of the Shared mailbox. This issue occurs because the Exchange Web Services GetMessageParentFolderIdAndSession function incorrectly uses the SendAndSaveCopy method. Additionally, the messages in the primary mailbox's Drafts folder are not synchronized to the Outlook for Mac client, and they are visible only when you use Outlook Web Access or a Windows Outlook client. Instead, the messages are saved in the Drafts folder of the primary mailbox on the Exchange Server. In this scenario, email messages that you send from the shared mailbox are not saved in the Sent Items folder of the shared mailbox. You send email messages from the shared mailbox. You use the credentials of the primary mailbox to access the shared mailbox. In the same Outlook profile or identity, you open a secondary shared mailbox that is hosted on Exchange Server 2013, Exchange Server 2010, or Exchange Server 2007. You configure Microsoft Outlook 2016 for Mac or Outlook for Mac 2011 to open a primary mailbox that is hosted on Microsoft Exchange Server 2013, Exchange Server 2010, or Exchange Server 2007. You have a primary mailbox that has Full Access and Send As permissions to a shared mailbox.